FAQ & Policies
Do you have a physical store?
We are based in Laval, Québec and currently operate online. We offer local pickup and private try-on appointments by appointment only.
Do you offer local pickup?
Yes. Free local pickup is available in Laval, Québec.
You will receive pickup instructions once your order is ready.
Do you ship?
Yes. We ship across Canada and the United States.
Shipping rates are calculated at checkout.
Are pants included with the áo dài?
Each product description will clearly indicate whether matching pants are included.
Please review the product details carefully before placing your order.
How do I choose the correct size?
Please refer to our Size Guide page for measurements and sizing information.
If you are unsure which size to select, please contact us before ordering. We are happy to help recommend the best fit.
Can I reserve or put hold an item?
Due to our limited inventory, we are unable to reserve or hold items.
All items are available on a first-come, first-served basis.
In-Store Pricing & Try-On Appointments
Customers who visit us by appointment in Laval may enjoy exclusive in-store pricing that can be lower than prices listed online or at festival/event kiosks.
Our website and event pricing may include additional costs related to online operations, payment processing, shipping, and event participation.
To book a private try-on appointment, please contact us through our website, Facebook, or Instagram.
Please note that all in-person purchases are final sale.
What is your return & exchange policy?
All sales are final.
Customers visiting our boutique are welcome to try on available styles before purchasing. Because items can be inspected and tried on in person, we do not offer returns, refunds, or exchanges for in-store purchases.
For online orders, exchange only is offered within 3 days of delivery confirmation if the item does not fit properly. To be eligible for an exchange:
- The item must be unworn, unwashed, and in original condition.
- The exchange request must be made within 3 days of receiving the order.
- The customer is responsible for all shipping costs related to the exchange.
- Exchanges are subject to stock availability.
- We do not offer refunds.
Do you accept custom orders?
At this time, we sell in-stock items only and do not accept custom orders.
Can I try on before purchasing?
Yes. Private try-on appointments are available by appointment in Laval, Québec.
Please contact us to schedule a fitting.
How can I contact you?
For questions regarding products, sizing, shipping, or appointments, please contact us through:
We will respond as quickly as possible.